1 reviews | Active since Mar 2009
Returned faulty USB hub and would only give me debit card refund
<p>I returned a faulty USB hub to Camaro Crossing Matrix on the 21st February, 2017. They would only give me a refund by debit card. This was completed. I waited until 28th February. I contacted my Bank, Standard Bank, but they were not interested in my problem. I then contact Mercantile Bank. They kept on passing me to somebody else. I contacted Matrix Head Office on 1st March, 2017 and spoke to Mr Boshoff who promised to investigate with Camaro Branch. I phoned Camaro Branch on Thursday 2nd March, 2017, the manager said she would call me back. The manager called back on Friday 3rd March, 2017. I was not available when she phoned, and left a message that I would be paid in 14 days time. This is not acceptable. It is not my fault that there is a mix up with Mercantile Bank. I want a cash refund.</p>
Good day Bruce
A refund was done on your card and you have proof thereof. Unless the bank give us proof that the transaction has been cancelled we cannot give you another refund. We have however contacted the bank and they informed us that because it was a debit card that was used it does take a bit longer than normal. Should the payment not reflect in a few days then please contact the Comaro branch to follow up.
Regards
The Matrix Team
Good day Bruce
A refund was done on your card and you have proof thereof. Unless the bank give us proof that the transaction has been cancelled we cannot give you another refund. We have however contacted the bank and they informed us that because it was a debit card that was used it does take a bit longer than normal. Should the payment not reflect in a few days then please contact the Comaro branch to follow up.
Regards
The Matrix Team
Matrix Camaro Crossing did nothing to help. They had a take it leave it attitude. It was MY complaint to Mercantile bank that got the refund transferred to my account. I've learnt the hard lesson, don't buy anything from Matrix. Some of the products are inferior. They have lost another customer.
Matrix Camaro Crossing did nothing to help. They had a take it leave it attitude. It was MY complaint to Mercantile bank that got the refund transferred to my account. I've learnt the hard lesson, don't buy anything from Matrix. Some of the products are inferior. They have lost another customer.