Response to complaints
<p>If this company responds; when exactly does it respond?</p>
Hi Sharon
You were shown our range of headsets that we carried and even tested the unit before you bought it. At the time you were satisfied and decided to buy the unit. A few days later you returned it stating you don't want the product and need a credit. We were unable to process the credit as the packaging was incomplete. We have assisted you with previous credits / swop outs in the past and we are more than willing to go the extra mile for our customers. We apologize that we could not meet your expectations this time.
Regards
The Matrix Team
Best regards,
Hi Sharon
You were shown our range of headsets that we carried and even tested the unit before you bought it. At the time you were satisfied and decided to buy the unit. A few days later you returned it stating you don't want the product and need a credit. We were unable to process the credit as the packaging was incomplete. We have assisted you with previous credits / swop outs in the past and we are more than willing to go the extra mile for our customers. We apologize that we could not meet your expectations this time.
Regards
The Matrix Team
Best regards,