Refunds.

I brought my Lenovo laptop to MATRIX for repairs as it was freezing, I was informed that the hard drive need to be replaced. I bought the hard drive for R1900, got it installed for @R400 labour and collected the laptop the next day, the same problem persisted. I phoned them and I returned the laptop a few days later when I could. I then received a call to inform me that the laptop had been fixed and I collected it. Suffice to say it was never fixed again. I took it back and again I was phoned to tell me the windows programme needs to be replaced and that they have to delete everything of which I declined and collected the laptop. Again it could not work and I returned it, Now it had blurry lines on the screen and had faded screen but was assured it would clear the following day. it never did and I returned it again, I was phoned a day or two later and was advised to re-install Windows of which I agreed to them deleting everything and was told to fetch it the next day and was told that it was fixed, Again it did not work and returned it. Basically I returned it 5 times within 3 weeks and was now told that actually they had misdiagnosed it and apologized, now I must replace the motherboard that would cost me +-R4000. I declined and requested that they uninstall their hard drive and put mine back, they again booked it but Matrix refused to refund me as that was the decision of their manager who is sick and they don't know when will he be back.

I phoned Matrix a week later, asking why they have kept my laptop and why I have not been contacted. I was arrogantly told that the manager is not back yet and they wont refund me as I did not bring it back within 7 days. I advised them to check on their cameras how many times had I been at their store. I was told their cameras wont have that footage as they can only store 7 day footage. I waited another 2 weeks and phoned them. I was told to collect my laptop, which I did today. I am now told Matrix will NOT refund me but rather give me an in-store credit valid for 3 months. I once again DECLINED their silly offer. What must now happen?