1 reviews | Active since Apr 2013
Power supply faulty ater 1 day use. no replacement
i bought a 650W power supply on Monday the 8th of June , it worked fine in my PC until the 9th of June where it was not functioning . i took the power supply back to Matrix on the 10th of June to get a refund or a replacement power supply but they said i cannot get a replacement and i am not going to get a refund . according to them it is an electronic device and if it comes back faulty it needs to be sent in to get checked ( even though they did all checks in front of me with their own equipment ) now i have been told it will take between 7 and 21 working days to come back with an answer as to whether i will get a replacement unit or if they have fixed this broken unit . this is unacceptable as i have not had the power supply long enough to even use it properly and now i must wait 2 to 4 weeks to get the broken device back from the joke of a store. these guys are actually a ******* by having faulty equipment from the first day . all proper PC stores will refund you or replace a faulty device if it comes back broken in the first week but not Matrix , they will make sure to inconvenience you as much as possible.
Thank you for your post
We apologise that you were inconvenienced by the delay while the unit was being tested.
Thank you for your post
We apologise that you were inconvenienced by the delay while the unit was being tested.
