Poor sirvice @ Middelburg Matrix Warehouse
I bought a power supply at Matrix Warehouse Middelburg 2 months ago. A few days ago the product stopped working so I took the defective product back(07/12/2017) because the product is under warranty, to my surprise I was questioned by the staff at the Middelburg branch on why it took me 2 months to return the product, I explained to the individual that the product is under warranty and that I have the right to return defective products to the supplier. The individual had a very bad attitude, and I feel that my rights as a consumer was violated and I was misled by the Middelburg branch, because clearly you cannot return defective/sub standard products to Matrix warehouse Middelburg even though you have a warranty without being treated as without respect.
Good day Quintin
As discussed, we will expedite the warranty process to get the PSU back to you as soon as possible.
Regards
The Matrix Team
Good day Quintin
As discussed, we will expedite the warranty process to get the PSU back to you as soon as possible.
Regards
The Matrix Team
