CS
Clay S
1 reviews | Active since Jun 2015
24 Feb 2021, 11:10
Poor service from Matrix Bedfordview
Matrix Bedfordview. Awful service, not the first time. Will never use them again. Cost me R500 for **** service.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Warehouse Computers's replyOfficial
24 Feb 2021, 14:01Dear Clay, we are sorry to hear about your experience. Someone will be in touch with you shortly to deal with the matter.
Regards
The Matrix Team
Regards
The Matrix Team
Best regards,
Matrix Warehouse Computers's reply24 Feb 2021, 14:01
Official
Dear Clay, we are sorry to hear about your experience. Someone will be in touch with you shortly to deal with the matter.
Regards
The Matrix Team
Regards
The Matrix Team
Best regards,
CS
Clay S's updateReviewer Update
24 Feb 2021, 15:55I wish the service was as good as the prompt response to my complaint.
1. Told us to the battery was faulty, bought the battery, the battery was not the problem. Had to drive to Bedford 3 times for a refund as they did not have cash on hand.
2. Told me Windows was ******* due to an update, they fixed the problem but did not do a proper backup, email account lost. I was without critical email the entire weekend. I managed to solve the problem myself but this is why we choose to go to you, the experts.
1. Told us to the battery was faulty, bought the battery, the battery was not the problem. Had to drive to Bedford 3 times for a refund as they did not have cash on hand.
2. Told me Windows was ******* due to an update, they fixed the problem but did not do a proper backup, email account lost. I was without critical email the entire weekend. I managed to solve the problem myself but this is why we choose to go to you, the experts.
CS
Clay S's update24 Feb 2021, 15:55
Reviewer Update
I wish the service was as good as the prompt response to my complaint.
1. Told us to the battery was faulty, bought the battery, the battery was not the problem. Had to drive to Bedford 3 times for a refund as they did not have cash on hand.
2. Told me Windows was ******* due to an update, they fixed the problem but did not do a proper backup, email account lost. I was without critical email the entire weekend. I managed to solve the problem myself but this is why we choose to go to you, the experts.
1. Told us to the battery was faulty, bought the battery, the battery was not the problem. Had to drive to Bedford 3 times for a refund as they did not have cash on hand.
2. Told me Windows was ******* due to an update, they fixed the problem but did not do a proper backup, email account lost. I was without critical email the entire weekend. I managed to solve the problem myself but this is why we choose to go to you, the experts.
Matrix Warehouse Computers's replyOfficial
24 Feb 2021, 16:41Dear Clay, it is most unfortunate that your problem was not fixed the 1st time around. We regret that despite our best intentions, mistakes can happen from time to time. We do apologize for any inconvenience caused.
Kind Regards
The Matrix Team
Kind Regards
The Matrix Team
Best regards,
Matrix Warehouse Computers's reply24 Feb 2021, 16:41
Official
Dear Clay, it is most unfortunate that your problem was not fixed the 1st time around. We regret that despite our best intentions, mistakes can happen from time to time. We do apologize for any inconvenience caused.
Kind Regards
The Matrix Team
Kind Regards
The Matrix Team
Best regards,
CS
Clay S's updateReviewer Update
24 Feb 2021, 17:42Thanks.
CS
Clay S's update24 Feb 2021, 17:42
Reviewer Update
Thanks.