poor service

UNSATISFACTORY EXTREMELY POOR SERVICE <br> I NEED ASSISTANCE IN SERVICE RELATED ISSUE AT YOUR SECUNDA MATRIX WAREHOUSE STORE .I HAVE COMPLIANT SEVERAL TIME AND THEY ARE UNWILLING OR UNABLE TO ASSIST ME AND DOESN'T EVEN RETURN MY CALLS, OR MAKE ANY EFFORT TO RESOLVED MY COMPLIANT AND I CANT BELIEVE THAT THIS TYPE OF SERVICE OR ARE TOLERATED BY YOUR ESTABLISHMENT <br> ON 24 DECEMBER 2014 I BOUGHT A X TOUCH PF73 7IN DUAL TABLET FROM YOUR SECUNDA STORE <br> AFTER CHRISTMAS I CONTACT SECUNDA STORE TO REPORT THAT THE TOUCH SCREEN ARE OPERATING DIFFICULT AND THAT AND IT DOESN'T FUNCTION WELL IN STORE ASSISTANCE IN FORMED ME THAT IT UNDER WARRANTY AND I MUST BRING IT IN TO SEE WHAT ARE WONG WITH IT <br> I WAS ON LEAVE THIS TIME AND I TOLD HIM AS SOON AS WE RETURN I WILL BRING IT IN <br> ON 20/01/2015 MY CHILD DROP THE TABLET AND THE SCREEN GOT DAMAGED <br> I TOOK THE TABLET IN TO YOUR SECUNDA BRANCH 26/01/2015 TO FIND OUT THE REPAIR PROCURED AND COST TO REPLACE SCREEN AND IF IT WILL BE COVERED BY WARRANTY <br> I BOUGHT THE TABLET FOR R 999.00 AND WANT TO THE DIFFERENCE BETWEEN BUYING NEW ONE OR TO REPAIR IT <br> I WAS INFORM BY WAYNE THAT IT IS STILL UNDER WARRANTY BUT IT DOESN'T COVER DAMAGE TO SCREEN BUT THE