Poor management & lack of customer service.

I took my Lenovo laptop which had screen problem,it was not turning. I was assisted by Alex.He manage to fix my screen then I requested him to add the second ram in my laptop. as he was opening the laptop to install the 2nd ram he broke the part that conceal the laptop wires between the screen and the key board.I notice that he broke it but he never told me about the damage he caused..I confronted him about it he then stick that part with super glue and told me it was temporary while he will be ordering the broken part then I left the store. He never called me about the part until I made a follow up.He told me the factories are closing I must allow 8 weeks. Still he never gave me any feedback until I got angry and went to speak to the manager who called himself Nick.He was resistances to give me his name.I relate the story then he called Alex who said the part has not arrived and claim that he lost my numberthat the reasonfor not contactingme.. Now the manager said they will make a quotation they will order the part and I must pay for that part I refuse to pay ,and told them I am not the one who broke my laptop. Nick ask me who must pay for that part?.I told him he manages the store not me.

Todate I I'm still sitting with a broke wraged laptop. All because of Alex and Nick the manager.