1 reviews | Active since Jan 2011
POOR CUSTOMER SERVICE
I have NEVER IN MY LIFE had such **** service from such *********** fools. At 9:30 I handed my Laptop to some new techy who joined this institution. I informed him politely that this PC is my form of income and I need an issue sorted out by today, as I lose business. He told me that he would then call me once the issue is addressed (computer had a possible virus and could not switch on). At 16:00 I call and asked to speak to the techy as I had not heard ANYTHING from him. He then told me that he was \still"waiting for the computer to turn on. I then phoned the Manager in charge of the complaints division and explained. The Laptop was then passed on to Willem who intervened and addressed the issue. Within less than an hour the pc was \""fixed\"". I collected it only to rialise that HE (WILLEM) had removed my entire MS Office Package. I am now in a situation where I have to re-load ALL my email addresses"
Thank you for your post
We apologise for the frustration that you endured during the repair of your PC. Programs that were installed by yourself damaged software on your system. The technician eliminated the easy fix options that would not remove any of the software installed on the PC and save you reloading programs. All these options failed however and the last option of resetting the PC was taken. The Office package cannot be presented and Matrix Warehouse will not undertake to install software without the legitimate installation disk and licence. The technician did not lose the programs but rather the failed installation done by yourself caused the issue in the first place. Matrix Warehouse will gladly re-install the Office program if the disk and licence key can be provided.
Best regards,
Thank you for your post
We apologise for the frustration that you endured during the repair of your PC. Programs that were installed by yourself damaged software on your system. The technician eliminated the easy fix options that would not remove any of the software installed on the PC and save you reloading programs. All these options failed however and the last option of resetting the PC was taken. The Office package cannot be presented and Matrix Warehouse will not undertake to install software without the legitimate installation disk and licence. The technician did not lose the programs but rather the failed installation done by yourself caused the issue in the first place. Matrix Warehouse will gladly re-install the Office program if the disk and licence key can be provided.
Best regards,