Poor Customer Service

<p>Matrix Warehouse Southgate - i took my laptop in for repairs in february. it took them almost a month to replace the motherboard and reinstall windows. they could not reinstall windows cause there was no product key. i was told they are waiting for it from acer. two months later and no comunication from them. i still cant use the product i paid for. if i dont call or email they wont call or email me. i did not expect such poor customer service from such a reputable company. i need this to be resolved asap. i have been patient but my patience is running thin. two month and nothing from the store.</p>