Poor after sales support and general attitude

<p>On the 26th of February 2017, I had purchased a MSI Interceptor mouse, given that MSI is a reputable company with good equipment, I had specifically decided on this product, Unfortunately by the 11th of March, I had started to experience issues with the product, I returned to the store of purchase on the 12th where I was greeted by a border-line rude gentleman whom informed me that the mouse needs to be sent in for repairs. I showed him and his companion the issue I was experiencing by means of video clips and photographic images. The issue was that the mouse would work for a reasonably long period of time and suddenly not respond, hence the video and photos. The device was subsequently used on two different computers with different operating systems and the fault was experienced on both computers.</p> <p> The issue I experienced was recorded as "Fault: switch off intermitted" as per the repair order.</p> <p>On the 22nd of March, I called to follow up on the progress of the "Repair", I was informed by a polite and pleasant person that my mouse had returned and it had been repaired. Upon arrival at the shop there were 3 gentlemen, sadly one of them the "Borderline Rude" Gentleman from before (I imagine my reaction would have been different had he not been there), I was informed that at the time of testing at the repair facility, the technicians found that it was working correctly when plugged in and this is where things went south. I admittedly lost my temper with the group and ensured the mouse further inoperable, as to take an item I know to not be working home, would have had the same result as I now will have been sent home with a still faulty device.</p> <p>I would love for a responsible person of your company to contact me, so that I can share my disgust in the service provided at their outlet and perhaps the Videos and Images I had taken of the faulty device.</p> <p>I do understand and accept that sometimes devices malfunction, but ultimately, I think that it was the rude attitude and absolute disregard to what I had said to the Technician on duty when I had initially submitted my claim, that has me on “Hello Peter” writing this complaint. I imagine that armed with the information that “It does work, but after a while it stops and is rendered inoperable” if told to the personnel responsible for the repair or perhaps just relaying this to a semi-interested technician, would have prompted further investigation and resolution of the problem – ensuring customer satisfaction, instead of returning the same device with a still unresolved malfunction.</p>