1 reviews | Active since Feb 2015
Paying for Windows 8 twice
I purchased a Toshiba laptop at Matrix Warehouse Centurion approx 1.5 years ago. It came with a pre-installed version of Windows 8. I never received a DVD containing the OS and nor is there any visible licence nr on the laptop. Recently the OS has gone ******* by showing a blue screen of death and getting stuck in an infinite loop. This most probably happened after the OS automatically updated. Apparently this happens frequently with Windows 8. I took it back to Matrix and was told that they need to reinstall windows but that I had to purchase a new copy. The reasons I was told were dubious. Why do I need to pay for something twice? I have also communicated with the Matrix head office electronically but after 48 hours I have heard nothing from them yet.
Thank you for your post
Microsoft has developed their Windows 8 operating system that is embedded on the BIOS itself. There is no licence sticker on the laptops itself any more. They also do not supply a recovery disk with their operating system. Please take the laptop back to the store at your earliest convenience and we will endeavor to get the laptop back to a working state. We apologise for the frustration that you have experienced with this issue and we trust that this meets with your approval.
Thank you for your post
Microsoft has developed their Windows 8 operating system that is embedded on the BIOS itself. There is no licence sticker on the laptops itself any more. They also do not supply a recovery disk with their operating system. Please take the laptop back to the store at your earliest convenience and we will endeavor to get the laptop back to a working state. We apologise for the frustration that you have experienced with this issue and we trust that this meets with your approval.