Pathetic Springs Staff

Staff service at Springs Mall branch is absolutely pathetic. I went into the shop to buy an Xbox One accessories bundle. A lady came and offered to assist. I told her I was coming to buy the Xbox bundle. When I showed her which bundle I wanted, she immediately picked it up, went to the back of the shop to the other staff members, and started talking about what's included in the box. She didn't come back to me with the item I wanted to purchase, and no one else came to assist. I intended on buying that bundle, but couldn't cos a staff member took the item away from me.