1 reviews | Active since Oct 2016
PATHETIC SERVICE/NON COMPLIANCE TO CONSUMER PROTECTION ACT/TOTAL **********
<p>Bought my usual G95 headphones, but they were faulty. They had no more in stock and I was given another brand which gave shocking audio quality. This at R499. Wanted to return but run a one-man business and could not get there within the 7 day period. Phoned them, but they would not budge. Asked them to try and source the Somic 7.1. They did not get back to me. When I phoned them, they said they didn't get back to me because they can't find them. Then asked Vereeniging if they had them or could source them. They sold me a allegedly far better set (different make again) for 799. A very poor recomendation. Went to return within the 7 day period. Firstly they want to deduct a service fee, then it was noticed that a stupid piece of plastic which was in the box and really serves no purpose, except to stand the equipment straight up, was missing. They could give me no extension of the 7 days to look for the piece of plastic. The technician treated me like a ********. Rather than asking me to pay the price of this very, very important piece of plastic, I lose 799 as well. Have now managed to get the G95s through Jhb and will collect tomorrow in Vanderbijlpark. Jhb gave good service. In future however, I will order online. I do intend to take this matter further. We are looking at approximately R1298 gained by the company with no return. The headsets that I have gotten for that amount are not fit for purpose and I could probably not even give them away as gifts. I was warned not to deal with this company and should have listened.</p>
Hi Sharon
You were shown our range of headsets that we carried and even tested the unit before you bought it. At the time you were satisfied and decided to buy the unit. A few days later you returned it stating you don't want the product and need a credit. We were unable to process the credit as the packaging was incomplete. We have assisted you with previous credits / swop outs in the past and we are more than willing to go the extra mile for our customers. We apologize that we could not meet your expectations this time.
Regards
The Matrix Team
Hi Sharon
You were shown our range of headsets that we carried and even tested the unit before you bought it. At the time you were satisfied and decided to buy the unit. A few days later you returned it stating you don't want the product and need a credit. We were unable to process the credit as the packaging was incomplete. We have assisted you with previous credits / swop outs in the past and we are more than willing to go the extra mile for our customers. We apologize that we could not meet your expectations this time.
Regards
The Matrix Team
I am not aware of any swap outs of any kind, but well aware of the previous credit that I requested as the G95 was faulty where I was given a swap out to a seriously inferior product that I dobut was even fit for gaming purposes. In fact the G95 that was credited or rather where Vanderbijlpark gave me the other set that was supposed to be better when I requested a credit, came without its canvas bag. I actually thought that maybe they had changed tha pakaging, but could it be that this was a customer return without it's canvas bag (not silly little piece of plastic) not working and resold. I did not test any unit at any one of the stores. Also plese explain to me where your 7 day return policy comes from and why it does not comply with the Consumer Protection Act. If you are willing to erroneously state that there were previos credits and returns you should then realise that I have been buying the G95 from you over the course of many years and it is sad that you are willing to let a customer go in this way. Your young lady, Amor and Gavin were very pleasant and Gavin actually managed to produce the produt and the service. I have been in the legal service industry for many years and have to tell you that if I handled situations of finance in the way that you have these, I would not be in business for very long. Please check your facts before responding. Unfortunately, there will not be a next time and I will in furuter order my headsets over the Net.
Regards
Sharon
I am not aware of any swap outs of any kind, but well aware of the previous credit that I requested as the G95 was faulty where I was given a swap out to a seriously inferior product that I dobut was even fit for gaming purposes. In fact the G95 that was credited or rather where Vanderbijlpark gave me the other set that was supposed to be better when I requested a credit, came without its canvas bag. I actually thought that maybe they had changed tha pakaging, but could it be that this was a customer return without it's canvas bag (not silly little piece of plastic) not working and resold. I did not test any unit at any one of the stores. Also plese explain to me where your 7 day return policy comes from and why it does not comply with the Consumer Protection Act. If you are willing to erroneously state that there were previos credits and returns you should then realise that I have been buying the G95 from you over the course of many years and it is sad that you are willing to let a customer go in this way. Your young lady, Amor and Gavin were very pleasant and Gavin actually managed to produce the produt and the service. I have been in the legal service industry for many years and have to tell you that if I handled situations of finance in the way that you have these, I would not be in business for very long. Please check your facts before responding. Unfortunately, there will not be a next time and I will in furuter order my headsets over the Net.
Regards
Sharon