No luck getting helped.

I went to buy a new range extender from Matrix in Cresta, and of course they were more than happy to accept my money.

I took the extender home and the reception was good for a little while and then it kept on dropping signal.

I took the unit back to Matrix, just to be told they do not take back these units on swap out for one that works(I even offered to purchase a higher end model and pay the difference). When I expressed my displeasure about this, I was told that there is nothing they can do, and I will have to wait for them to send it in to get a 'report'.

Now, the annoyance is, that when you buy the unit, there is no mention of this. They are just all too happy to make the sale.

I own an IT company, which services Johannesburg East, South, North and West, as well as Centurion and Durban, and we make use of Matrix every day. It takes one negative interaction for me to contemplate using other providers now.

Unfortunately for them this one was for my personal use, and 'can't give a hoot' attitude doesn't sit well with me.

No offer was made to accommodate me,

If this was my technicians attitude towards my own clients, I would not be a very happy man.

I suspect the man I was dealing with is the manager at the Cresta branch.

I can be contacted on *** if anybody wants to remedy this situation.