No customer service!!!

I bought a mouse from the store at the Kollenade Retail Park in March of 2020. We noticed the last few days that the mouse does not work as it should and I just took it back to them. I was referred to the Store Manager (Hennie Nienaber) for assistance. I explained the issue with mouse. He then said that they would need to send it it to be fixed. That would take 21 working days. I understand that they do not carry the guarantee and agreed for the mouse to be sent in. I then asked for a loan unit for the time that I do not have the mouse. One similar to the one that I brought in. Hennie advised that they do not have any to loan me. So I asked for his manager. He then called his "Manager", Myron, to discuss the issue. Firstly. Myron cannot speak to customers as he does not respect the fact that I am a customer. I spent the money at their store to buy something that I need. The more I tell him that I do not want a new mouse, but just a loan unit. The more he tells me he cannot give me a new unit. Byron. You need to work on your customer s****s boetie. Without customers, you do not have a business. I find it difficult to believe that you do not have a loan unit to give me. Surely this is not the first time that a mouse has been returned. How can you not anticipate this issue and have a proper process in place to service your customers. Customer satisfaction is NOT high on your agenda. It leaves a bitter taste in my mouth that one has to deal with people like Myron. I find it difficult to believe that he is an Operations Manager as he does not have the capability of resolving issues with customers. I will NEVER buy anything from matrix warehouse. You are happy to take my money when I buy a product from you. But you are not happy to ensure that my issues are adequately addressed and that I am not impacted as a result of a faulty product that I bought from you.