My Bad Experience Matrix Warehouse Sunninghill

I bought a mouse 2days ago. I have been struggling to work as it works for 5mins or less then it just stops. So today I sent a driver to the shop and explained the problem I was experience working as I work on laptop from 8_5pm due to the nature of my work I really need a mouse. My driver was told the 1st time to go back and collect the battery to test the mouse. Can you tell me such a big shop like that couldn't find 1 battery just to test the mouse. He drove back from Sunninghill to Rivonia and collected the battery and went back and tested it was told him to go back coz the mouth is fine.

I tried again to use the mouse and it worked for ten minutes then it just switched off and stopped working again. Due to frustration I phoned the shop and asked to speak to the manager. A guy by the name Ajay called the manager Charlie. I explained to him and even told him that I can even leave the mouse the whole day as it works and stops. I drove to the shop for the 3rd time. Imagine the fuel for those 3 trips to and from. Its even more than what I paid doe that mouse. Charlie was so rude. I recorded everything on my phone. He went to the extend of telling me that its not his fault that the mouse doesn't work if its a manufacturer' fault. So as a client is it my fault as well??? I told him the company should have insurance for faulty stuff but still refused to assist. He was now getting personal raising his voice. I recorder the whole ordeal and I am going to post the video on facebook as well. As someone who did commerce, I know my rights as a consumer. So I drove back with no mouse to work as the shop wont replace the item I just left the mouse in the shop. People becaful where you buy. There are some good shops where buy and don't have to go through this ordeal. They just replace without fighting with clients. Clients are the ones bringing business. The guy is so RUDE guys. He is tarnishing the image of his company and not portraying a good name.