Misleading customer service and misleading products.

<p>Greetings,</p> <p>On 28/04/2016 I bought a canon 440 printer catridge with S/N T***. Over the 16 days I could only 32 customer invoices, and the catrgidge was empty, which is rather unusual as the catridge lifespan in +/- 2 months for the purposes of printing only 8 customer invoices weekly.</p> <p>On 13/05/2016 we approached the Matrixwarehouse shop again at Secunda Mall, to inform them that the catrgide they had sold to us has ran empty after printing only 32 pages, and we find this rather abnormal as we normally go through 2 months of printing with the 440 catridge.</p> <p>We informed the consultant that we need this to be resolved immediately, as we need to use the printer to run our business and cannot be without a printer. He contacted head office and the owner and we were advised that we only had 48 hours warranty, and since it is now more than 48hrs from date of purchase the catridge needs to be sent to Head Office, and the turnaround to receive a replacement/reply is 7 days, or alternatively we could buy another catridge at a discounted price offered by the consultant who spoke to the boss on the phone, we advised that we are in no position to absorb and extra cost being a small business, and opted to wait for 7 days rather.</p> <p>We have since been using a manual system to invoice, and gave Matrixwarehouse Secunda Mall, more than the committed 7 days to comeback to us, with no response since 13/05/2016.</p> <p>Today I contacted the shop to followup on this, and was advised that it takes 21 days and not 7 days? I find this very misleading and unprofessional 1. The misrepresentation of being sold an almost empty catridge, 2. Our business printing capabilities being interrupted, and the careless attitude to resolve the query with immediate effect, 3. Being mislead to believe that we will have our catridge back in 7 days at the most. I find this rather being an attempt to get rid of customers quickly, without care for customer needs and customer service.</p> <p>I want my catridge to be replaced or a refund immediately!</p> <p>Disappointed in Marixwarehouse for life......</p>