Millennial Sales Staff - Pathetic Service

Earlier this week I popped in to the store as I needed a UPS to better manage the terrible service by Eskom. I asked the salesperson to take me through what they had in stock and advised that I should describe what my needs were so he could advise correctly. I accepted this feedback as many customers are not IT literate and may need assistance. I rep**** that I knew what I wanted and requested that he take me through what he had in stock. He responded that he has a 850, 1000 and 2000 VA units. I requested details 2000VA units specifically the battery types included and he advised that it was a "car" type battery. The only similarities that I could think of was the possibility of a Lead Acid battery being included. I explained that it was important for me to know as I had found this to be the weak link as my existing UPS's failed quickly as the batteries were drained to power-off point on a regular basis. I asked if he knew anyone who had additional information other than the "car" battery and requested he phone a friend to which he responded that he had no one to phone. My apologies for offending this young whipper snappers sensibilities, but really. Do his bosses know what type of service they are giving their clients. I doubt they care as they would not have repeat business. A quick look at the Matrix web page indicates a 24v unit that makes me think a series connection of 2 x 7Ah batteries is the information I needed. Previous support from Norkem Mall branch has been good so I will continue to support Matrix but Meadowdale is a no - no for me.