Matrix Warehouse, Worst Customer Service and Care.

Router issue: I have an issue with a AC750 Tp-Link router that was purchased from the Bellairs Store in North-riding about 2 months back. the router had worked perfectly for the first few days, then signal had kept dipping. At this time I had assumed it was the ISP, which I called and followed up with, they had advised that there is no issue on their side, going as far as to say that they would loan me an alternative router to try out. The issue was no longer there. When I had connected the router purchased from Matrix, and switched setting to only use the 2.4Ghz signal. The Router had worked.....for a while. Signal once again started dipping about a month later. Walked into the store and asked for advise from one of the guys and they had advised that if I brought the router in, they would test it on the premises and get a verdict. So, I returned with router in its original packaging and POP. Walked to the technical desk, only to be "welcomed" by some with an attitude that only a parent can deal with, to be told "Sorry we cannot test it here, it needs to go in for to Warranty" so I asked politely if there is anything that can be done as I work from home. Answer was "No!, if you would like a router you would need to purchase one." This is absolutely ********** Customer Service. They did mention a credit when my Router is returned after warranty check. So I asked a more direct question. "If warranty manages to resolve the issue, what happens to my credit?" reply was, "We cannot give you the credit back." So you guys basically just want me to spend money at your store twice, when, on multiple occasions, I gave Matrix the benefit of the doubt? and your turn around time for warranty is 7-21 Working days??? the slowest in the country!!!! it really is no wonder that you have started selling kitchen appliances...!!!