AW
Alex W

1 reviews | Active since Jul 2012

17 Feb 2015, 16:12

MATRIX WAREHOUSE Not honouring warranty claims

I Bought equipment at above store of which a Headphone set was included. The date was the 18/05/2014 the headphones states that I get a 12 month international warranty. I took the headphones back on the 21/01/2015 as they were not working well and was told that I should get an answer back within 21 days. After not hearing from them I phoned was told that the unit was out of warranty on the 12/2014????. The gentlemen at the store is adamant that the head office says it is out of warranty but I only had it for 8 months?????.... I will be taking this to the consumer board. DONT BUY FROM MATRIX WAREHOUSE!!!!!

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Replies (1)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply17 Feb 2015, 17:14
Official
Hello ajdw3004,

Hi Alex,

You may return to Festival mall at your earliest convenience to collect your unit. It has been repaired under the warranty process. We apologize for any inconvenience caused as there were a misunderstanding regarding the warranty period on the unit at the time you booked it in.

Regards
The Matrix Team