Matrix Warehouse ******* business practice.

Matrix Warehouse's terms and conditions pertaining to return of goods are ******* and in contravention of the Consumer Protection Act.

I returned a product that failed within 5 months after purchase whilst it has a warranty of 6 months. The CPA expressly safeguards a consumer by providing that a consumer has a right to return defective products that failed within six months and have a discretion to decide between three options on how he would want the defect to be handled. He can choose to have it refunded, replaced, or returned.

This is according to section 56 of the Act which deals with the imp**** warranty of quality. Section 56(2)(a) and (b) states that "Within six months after the delivery of any goods to a consumer, the consumer may return the goods to the supplier, without penalty and at the supplier’s risk and expense, if the goods fail to satisfy the requirements and standards contemplated in section 55, and the supplier must, at the direction of the consumer, either— (a) repair or replace the failed, unsafe, or defective goods; or (b) refund to the consumer the price paid by the consumer, for the goods."

Matrix Warehouse blatantly refused to heed the precepts of the Act and instead argued that they have rights. This implies that the consumer has an obligation as any and every right has a corresponding obligation. The CPA expressly prohibits this position by stating that a supplier may not place any obligation on the consumer where the consumer has protected rights under the Act.

As a result of this blatant unconscionable and ******* stance taken by MW, I have lodged a complaint with the Consumer Protection Council together with making their conduct known on Hello Peter. As far as I'm concerned you buy a cat in the bag whenever you entrust your hard-earned income to their substandard products and ******* business processes.