Matrix Warehouse employees some of the most *********** under the sun

There's really only one word that describes most of the Matrix name and franchises, and that's PATHETIC!!! I spoke to Matthew at the Alberton Head Office. All I wanted to know was whether Matthew could check stock availability on an item for me, as I saw it on the Matrix website, which confirmed there is 1 item in stock at the Alberton branch, but I wanted to make sure before driving all the way there. Matthew checked and even asked for the Sku# that you find on the website. I gave it to him and he confirmed that they have not 1 but 13 of these items in stock. It's a TP-Link Access Point, at R599 and (more importantly) it comes with a POE adaptor included. I asked if Matthew could please keep 2 aside, and I'll be there in about an hour. Got there...and Matthew presents me with 2 DIFFERENT products. "No", he says "he checked everywhere" and they don't have any of what we discussed about an hour before that. But he does have these 2....and presents me with products that are not only different and more expensive, they also don't come with the POE adaptor included. When I told him this, he very arrogantly points to where its says "POE" on the box. Although I'm the customer, I had to them educate him that it simply means it supports POE but does not mean the adaptor is included, which means I'll have to buy the adaptor seperate and that's another R400. He then proceeds in walking to the shelf and says "here..." and hands me a product that is far beyond what I need it for (but importantly "includes the POE adaptor") for R1899!!!!!!!! I don't know what type of joke the owners of Matrix think customer service is, but it's easy to see why the smaller branches are closing one after the other. You simply have no idea!