Matrix Warehouse Computers poor customer service

I bought a printer from Matrix in Klerksdorp ( ********** 945) on the 12th April 2019. I took it home, but had to install my computer software first. Once installed, I had a problem getting the printer to work as it was faulty. I went back to he store on the 24th April, just to be told there is a 7 day policy and it will be sent it for repairs. When it took it home, it was in a worse condition, and the colour of the printer was printing worse as if the ink was finished. When i took it back to the store, i was told rudely that that is the policy and they wont entertain my return. I have not had the joy of even using this printer once, not installing it correctly. I have spent a large amount of money for an item i can not use. I contacted the store again today (20 May), and a person by the name of Fanie has yet again told me, they will not assist me. Is this the service i can expect for buying a new item? Item: HP Office JetPro 6960 Printer - Serial number: TH8521P1YD. Purchase price: R1564.35 Pictures available with proof of purchase. I expect a new item for what i paid for. I am having no joy with the store or customer service. Pulcher - **********