MATRIX WAREHOUSE COMPUTERS (HATFIELD) A FEEL OF HARASSMENT, UNPROFESSIONALISM, RUDE ATTITUDE.

On sunday 20/08/2017 I returned a set of earphones to Matrix Warehouse Computers in Hatfield Plaza, Pretoria. Upon arrival I was helped by a Ms Fouzia, who explained the policy of the shop and how the return of faulty earphones works at the store, she relayed that by Monday the set of earphones will be sent to the relevant technicians, when I further inquired as to how they could further assist me in this regard her response to me was "look I'm doing you a favour they could be fetched by wednesday and it could take 3 months for the set of earphones to replaced, so don't complain" moving further her colleague which she referred to as "love" went on to be further hostile towards me when Ms Fouzia asked if there was anyway that he could give me earphones to the same value as the ones I had returned as at the time they did not have stock. The gentleman told me that I should listen to him and that if I don't he would not help me and that I should not interject him at any point because we are not having a conversation about whether or not he is going to help me. On this note I let the man have his say, in which he told me "I do not know how to argue and that I should learn how to argue" in all this the man was very confrontational. Upon wanting to conclude that he will give me a new set of earphones to the value of those that had fault, I told him in a very calm and sober tone that I had no problem with taking them (new set) and moving forward I did not appreciate the tone he had spoken to me with. Before I could finish the gentleman said "you know what **** it, I'm not giving you these and you can wait for however long" this experience at Matrix Warehouse Computers was the first I had encountered and was I left with a very bad and sour taste in my mouth as to the treatment of Ms Fouzia and her "love" towards me, for no apparent reason.