Matrix Warehouse - Boardwalk Inkwazi Mall - Richards Bay- ****mers

This business received poor feedback regarding a recent customer service interaction. Last Thursday, on 06/06/2024, a customer purchased a cartridge with the assistance of a shop assistant. Despite providing a photo of the printer model and numbers, the customer was provided with the wrong cartridge by the assistant and cashier. Upon realizing the mistake and returning to the shop, another staff member confirmed the incorrect cartridge and mentioned there was no replacement option, only the possibility of purchasing a new one separately. The customer expressed disappointment at the lack of accountability and transparency in the resolution process, as well as feeling misled about the availability of a refund. It is essential for the business to address customer concerns promptly and ensure the accuracy of product recommendations to avoid similar issues in the future.