Matrix Stoneridge service

Terrible service and experience with a R13 000 laptop, that did not last a year. Bought the laptop first hand from Matrix Stoneridge followed up with some upgrades from them on the laptop, came to pick it up and the laptop would no longer switch on and would shut down spontaneously, eventually they managed to get it to work.

Laptop worked for roughly a year until it did not switch on anymore with and without the power supply. Took it to them to fix, but the laptop would not switch on by the time we got home. Booked it in for repairs with them for a week, where we weren't even notified that the laptop was ready to be picked up, we had to keep checking and calling them. When we inquired what repairs were done in that week, they had no idea as the technician was now on holiday, so obviously no records or reports are being kept. I still don't know what happened during that week of repairs. This time the laptop did not even switch on by the time we got to the car.

We were told it was the battery that needed to be replaced, isn't that what the laptop was in a week of repairs for, to be tested and checked? We would be notified concerning when a new battery arrived. After a few weeks we received no communication from them at all, the laptop was not functioning correctly and we had no choice but to take it to an external repair store, where they were able to replace the battery that day.

A few weeks after this, the ports stopped working and the motherboard blew. Now we're expected to pay possibly thousands more in repair fees, which has no guarantee to last, on a laptop just a year old and very well taken care of.