Matrix customer care is shocking

I took my Laptop to the Matrix Warehouse in Kensington and my experience was less than pleasant.

I took my laptop in to have it cleaned and have the thermal paste reapp**** to the CPU after receiving my laptop back from the store it all seemed to be in working condition after an hour or two it seemed that my hard drive was no longer working on my laptop.

I then returned my laptop to the store a day after it was worked on I told the technician what had happened, he told me he would then open it and assure it was working correctly and that I would have to wait 2 hours to get my laptop back from them.

When I eventually received a call 3 hours later I was told I could come to collect my laptop and that everything was in working condition, I was a little unnerved that the technician said that he didn't know what the issue was when I asked him but through nothing of it as he said it was no working. I then returned home to find out the same issue was persistent.

I was unable to return my laptop to the store for a 3rd time due to work hours so I decided to contact customer support to see if any assistance could come of that not only did the conversations I had with Matrix personal not bear any fruit they also contacted the branch and the very same technician tried to accuse me of the damage done to my laptop.

It has now been a week of conversing with the matrix customer service and it has been appalling to say the least, all solutions provided to me consisted of me paying more money to fix the issue they caused.

When I eventually got into contact with a higher-up at matrix he said that "They also informed us that your machine is 2 years old, and your hard drive is failing due to age."

I then proceeded to take my laptop to a smaller computer shop and they fixed the problem free of charge in 5 min. The technician said that the problem was a crimped ribbon cable connecting the hard drive.

Not only was Matrix workmanship ********** for the prices they are charging, but their after-sales services and customer care are also just as shocking.