Matrix Brackengardens achieving new levels on NO CUSTOMER SERVICE

On the 4th September I went to Matrix Brackengardens to see if I could get a replacement battery for my laptop. I was informed that I needed to bring the battery in so they can take a photo. On Saturday the 5th I did exactly that. First I got attitude from the wet behind the ears sales person because the supplier is closed on a Saturday. Imagine how stupid he must think I am? Anyway he took the photo and promised to get back to me on the Monday. It is now the 3rd of October and still no response. I went past and explained my lack of satisfaction with their service. The store manager got very defensive and claimed they would not have quoted me if there was no stock. Once again, I am not stupid. I could work that out without his attitude. Yet I suppose an SMS or call to inform the customer was too much bother. Do yourself a favour and stay away from this Matrix. He obviously doesn't need customers!!