Maponya Mall & Parkmeadows ****py service.

I took my laptop in to Maponya mall on the 13/09/2021 for repairs as it was still under warranty i was told that it would take 4-12 weeks to repair as they have to send it to the warehouse. End of October i called to inquire only to be told by Ntsako that it was taken to Parkmeadows(where it was purchased) for repairs and that i should call Parkmeadows and ask (I was never informed that it would be taken there).

I called Parkmeadows the very same day, they said it was repaired and they will send it to Maponya.Mid November i called both stores for some reasons did not know where the laptop was. 13 December i called Maponya mall to enquire again only to be told the Laptop hasnt arrived, I called Parkmeadows they informed me it was sent to the Warehouse Maponya Mall will have to collect it there.

11/01/2022 i called again (Maponya Mall) only to be asked why i havent collected my Laptop and that it has been sitting & i should collect on the 13/01/2022. Upon collection(Micheal) informed me that Parkmeadows did not bring the charger and they said they would deliver the charger (13/01/2022). I was told they would call when the charger arrives. Its the 14/01/2022 no call. The service i have gotten,being taken from piller to post just to get a laptop repaired is applauling especially that i informed them that this was a work laptop. It means i will wait another 3 months just to get a charger.