Lack of service

Laptop was booked in on 24th December 2021 - issue was that the laptop was not powering on. No Calls from store to provide update. I had to call store for update. Laptop was finally returned to me on the 02 March 2022, my bill was R900-00, and I was advised that the laptop has been repaired. Laptop was returned to store on same day as the issue was not resolved and the laptop was extremely slow, and would shut down after 10-15 minutes. I was advised that this was a BIOS issue and had to be sent to the technician in Kensington to resolve. Once again I received no feedback from the store. I called for an update on 28th April and asked to speak to the manager. Jonathan took my call, and advised he would have the laptop repaired and ready by 11 May. I received a WhatsApp on the 11 May (12H51) stating that the technician is working on my laptop and would get an update before the end of the day. Needless to say, i DID NOT GET ANY UPDATE. Today is the 12 May 2022, almost 5 month since my laptop was handed in and i am still waiting for my laptop although I paid for the repair in full. As I am typing this mail I am holding on for 45 minutes for Jonathan to take my call, I had to eventually call on another phone and ask for Jonathan again. He advised that he needs to get another update from the technician and call me back. Customer Service is really lacking in this store and the park meadows store needs to be trained in customer service.