1 reviews | Active since Jan 2017

29 Jan 2017, 11:57

INSANE PRODUCT OVER CHARGE

<p>Hi to whom may be reading this, I hate to be a tattle tail or a whistle blower but at the moment I feel rather shocked, I'm a gamer and I also do know my way around a pc and pc parts, I'm more of a hardware than software guy</p> <p>One thing gamers always want is usually having a decent pc ect with the best hardware for example a decent Graphics card or Processor. Now where I live there aren't really any pc shops close by and the closest which is a semi decent iz Matrix Warehouse Computers store.</p> <p> </p> <p>I noticed that some of their products ranging from graphics cards to Processors are extremely overpriced compared to all other stores. For example there is a graphics card for sale at a whopping R3999 which is not too bad but what makes it crazy is that the exact same graphics card can be bought from numerous other stores and can also be bought from online stores and be delivefed via courier for less than R3100</p> <p>Now I don't know if the entire matrix franchise is going out of bussniness or they are simply just *****ing over their customer's and other consumers but this needs to stop and it's not just one product it's many others and many people are paying for product's at a crazy price when they could of bought the exact same product somewhere else for cheaper. But the problem is the only pc store that actually supplies pc parts between Amanzimtoti and Port Shepstone is Matrix Warehouse Computers. Other options are driving even further to buy the same product cheaper or buy online and have a courier it from Gauteng which is still cheaper but besides the point. </p> <p> </p> <p>Why are they over pricing the products they sell ?</p> <p>Can anybody help with this issue ?</p>

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Replies (1)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply30 Jan 2017, 11:29
Official

Good day Eckharft

Retail shops will always be more expensive than online: A few reasons are:

  1. Online stores don't hold stock most of the time. 2. There is no retail store rental to be paid. 3. We sort out the warranty issues on your behalf whereas you need to courier an item back to the suppliers (Online) should you have a warranty issue. We can assist face to face with any issues you experience, whereas online, who do you call? 4. We employ more staff to ensure that we supply great customer service whilst you are in the store. These are just a few reasons why we might seem to be more expensive, but once you take everything into account you will see that we are well priced compared to our other retail opposition in the market.

Regards

The Matrix Team

Best regards,