1 reviews | Active since Apr 2015
Incometentce
Being in my nature, not knowing much of the field in computers and software. I took up my trust in following up on two lads' intelligence on the matter.<br> <br> However. I bought Windows Home Premium. Unknowingly that i could not connect my network remotely. (my fault) . Yet when confronted at fist, wanting to upgrade, The two gentlemen said i could not buy an anytime upgrade due to it not being supp**** in South Africa anymore. They told me to buy Windows Professional and it will not effect my data due to the upgrade.<br> <br> After attempting to upgrade Windows Professional. I then found out that this was not possible and I could only re-install software. Loosing all information on the network that was set up. One chap that i phoned to resolve the problem with then told me i had no idea what I want or what to do. (duh that's why i came to you). I now sit with 2 discs for the price of R 3'600 that is now completely useless. <br> <br> Thank you mattrix for supplying me with the wrong information and software.( Now need to pay someone to resolve an issue.... (more money down the toilet))
Thank you for your post.
Please accept our sincere apology for your frustration. It is no fault of the staff at the store that you find yourself in this situation. You were supp**** with the items that you asked for. The installation of Windows Professional was attempted by someone other than Matrix Warehouse and this has caused you the loss you are suffering. The store has offered to assist you as far as possible with your upgrade but unfortunately you chose not to accept this option and elected to swear at the staff.
Best regards,
Thank you for your post.
Please accept our sincere apology for your frustration. It is no fault of the staff at the store that you find yourself in this situation. You were supp**** with the items that you asked for. The installation of Windows Professional was attempted by someone other than Matrix Warehouse and this has caused you the loss you are suffering. The store has offered to assist you as far as possible with your upgrade but unfortunately you chose not to accept this option and elected to swear at the staff.
Best regards,
