HARDWARE SOLD AS NEW BUT NOT WORKING

With regards to the previous report lodged against Matrix Warehouse Brackenhurst - Although I have been in an amicable telephonic conversation with the head office in Alberton, the matter has not been resolved as stated in their reply to the original report. Yes, I have spoken to Schalk van Wyk at head office and the conversation was good natured and helpful. He assured me that Deon from the Brackenhurst branch will contact me to discuss a solution to the faulty items purchased on December 19, 2015 for an amount of R749. Deon has however not contacted me yet. Therefore this matter is still ongoing. As soon as Deon has contacted me and the matter has been resolved amicably will I not hesitate to submit a positive report. A previous email addressed to the Brackenhurst branch though and send during December 2015 with regards to this issue remains unanswered to date however.