IH
Ian H
1 reviews | Active since Jun 2012
21 Mar 2016, 15:03
Goods Faulty
Wet to Matrix Alberton and purchased an HDMI Splitter, and was told by the salesperson if it didn't work to bring it back. Tried installing with no luck. Returned to store on the Monday they tested it and it worked on their system but not on mine. They refused any form of refund as it was considered as a cable which they will not accept as a return / refund. After messing me arund for 15 minutes they decided that they will refund As I stated to them every customer under the consumer protection act has the right to repair, replace or refund that is the customers choice. Just be warned of the attitude
Helpful (0)
Replies (1)0
Replies (1)Matrix Warehouse Computers's replyOfficial
22 Mar 2016, 11:29Hello ianheadland,
Normally at the point of sale we explain to customers before payment is taken that there is some items that does not carry warranty ie: Cables. It seems that they didn't explain this to you at the point of sale or even neglected to stamp your invoice explaining the same as above.
We apologize for any inconvenience caused.
Regards
The Matrix Team
Normally at the point of sale we explain to customers before payment is taken that there is some items that does not carry warranty ie: Cables. It seems that they didn't explain this to you at the point of sale or even neglected to stamp your invoice explaining the same as above.
We apologize for any inconvenience caused.
Regards
The Matrix Team
Best regards,
Matrix Warehouse Computers's reply22 Mar 2016, 11:29
Official
Hello ianheadland,
Normally at the point of sale we explain to customers before payment is taken that there is some items that does not carry warranty ie: Cables. It seems that they didn't explain this to you at the point of sale or even neglected to stamp your invoice explaining the same as above.
We apologize for any inconvenience caused.
Regards
The Matrix Team
Normally at the point of sale we explain to customers before payment is taken that there is some items that does not carry warranty ie: Cables. It seems that they didn't explain this to you at the point of sale or even neglected to stamp your invoice explaining the same as above.
We apologize for any inconvenience caused.
Regards
The Matrix Team
Best regards,
