MS
Michael S

1 reviews | Active since Mar 2012

30 Apr 2019, 22:06

False Product Adverti*****t & Non Working Products

Matrix falsely advertises products on their website only to find that the shop hasn't stocked the item for months according to a rude individual at the Centurion Mall branch. The rude individual just so happens to be the store manager. I have purchased 3 alternative power supplies (as opposed to the ones advertised on the website) from them at different times and so far none of them have worked. What is worse is that they will take the product back and force you to still buy from them by not refunding you. All other stores simply refund if the product doesn't work. I would definitely not recommend buying their products as they are constant (duds) as they refer to them. I am disgusted by the ripping people off strategy and their poor quality products, not to mention the attitude of the managers and the false advertising of products on their website. Do not waste your money at these stores.

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Replies (2)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply01 May 2019, 07:34
Official
Good day Michael

We apologize for any inconvenience caused. We are looking into the matter and will provide feedback a.s.a.p.

Regards
The Matrix Team
Matrix Warehouse Computers
Matrix Warehouse Computers's reply02 May 2019, 09:54
Official
Hi Michael

The products you have bought will carry a 12 month warranty. If it still falls within the warranty period then you are welcome to return the same to our shop and they will assist with the claim to see if we can exchange it for you free of charge. The photo used online was only for illustration purposes. We do apologize if this caused confusion and we will rectify this with immediate effect. We will also arrange more training for the staff to ensure that they supply our customers with gold standard service.

Regards
The Matrix Team