MS
M S

1 reviews | Active since Aug 2016

15 Aug 2016, 17:20

False Advertising & Bad Service on Return

<p>DO NOT BUY from Matrix warehouse any WiFi printers, after I have bought a printer from Matrix wharehouse, indicating on the box AND on sticker on the printer that it has WiFi Printing and Mobile Printing capabilities, I was shocked to fond out that the model in the box does NOT have any of these functions!! And when I returned it for a refund I was told they will send it in for a "repair"!!!??? How do you repair a device that does not have the capability.. They failed to understand and failed to give me a refund on somethinf that was Matrix warehouse's / manufacturers misleading mistake. Do not buy from them. Especially the Pantum P2500 and save yourself the dissapointment. </p>

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Replies (3)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply16 Aug 2016, 10:50
Official

Good day, we have sorted the matter out with the suppliers and they acnowledge it was packacged wrongly. You are welcome to collect a credit. We have the correct model in stock, please advise the staff if you would still like to buy the wireless model.

Regards

The Matrix Team.

MS
M S's update17 Aug 2016, 20:37
Reviewer Update

Good day, thank you for your reply, I prefer not to support Matrix, may I please have a refund instead of a credit?

Matrix Warehouse Computers
Matrix Warehouse Computers's reply18 Aug 2016, 09:12
Official

Good day

Absolutely no problem, just vist the store and they will assist you accordingly.

Regards

The Matrix Team