1 reviews | Active since Aug 2016
False Advertising & Bad Service on Return
<p>DO NOT BUY from Matrix warehouse any WiFi printers, after I have bought a printer from Matrix wharehouse, indicating on the box AND on sticker on the printer that it has WiFi Printing and Mobile Printing capabilities, I was shocked to fond out that the model in the box does NOT have any of these functions!! And when I returned it for a refund I was told they will send it in for a "repair"!!!??? How do you repair a device that does not have the capability.. They failed to understand and failed to give me a refund on somethinf that was Matrix warehouse's / manufacturers misleading mistake. Do not buy from them. Especially the Pantum P2500 and save yourself the dissapointment. </p>
Good day, we have sorted the matter out with the suppliers and they acnowledge it was packacged wrongly. You are welcome to collect a credit. We have the correct model in stock, please advise the staff if you would still like to buy the wireless model.
Regards
The Matrix Team.
Good day, we have sorted the matter out with the suppliers and they acnowledge it was packacged wrongly. You are welcome to collect a credit. We have the correct model in stock, please advise the staff if you would still like to buy the wireless model.
Regards
The Matrix Team.
Good day, thank you for your reply, I prefer not to support Matrix, may I please have a refund instead of a credit?
Good day, thank you for your reply, I prefer not to support Matrix, may I please have a refund instead of a credit?
Good day
Absolutely no problem, just vist the store and they will assist you accordingly.
Regards
The Matrix Team
Good day
Absolutely no problem, just vist the store and they will assist you accordingly.
Regards
The Matrix Team
