False Advertising

Matrix advertised on their brochures and also on their website that they have Proline laptops on special that come with Windows 10 pre-installed. We bought FOUR of these laptops, together with two laser printers and laptop bags, total cost R 20 000.00. These laptops did NOT have Windows 10 installed but windows 8.1., so we had to do the upgrades ourself which used more than 25 gig of prepaid data at a great cost to us. The windows 8.1 driverd disk that came with the laptops was not compatible with win 10 and we had to download additional large driver files. I even showed the Techies at Matrix Richards Bay that the drivers disk was incompatible. After I brought this to the attention of Matrix, A Schalk from Joburg phoned me and promised to get back to me, this was two weeks ago and they haven't bothered to get back. I told them two weeks ago they can give us a 1TB external hard drive to make up for our loss in data. Schalk had the cheek to tell me wewant something for free now! The data downloads cost us R 1 500.00! Excluding labour costs!to upgrade the four laptops to Win 10 as advertised! Total cost to us is well over R 2 500.00! An external hard drive cost to Matrix would've been only approx R 400.00. False advertising in the extreme and they choose to keep dead quiet in the hope that this will go away. I will now lodge a complaint with the Advertising Standards Authority of South Africa (A.S.A) as well.