Failure to replace damaged item
I purchased a Scan Disk Micro SD card from your Westville store on 14 August 2017. Sometime in Oct / Nov the card stopped working. I could no longer write any data to the card. I went back to the store and I was informed that you do not replace damaged memory cards. I do find this a very strange policy as it contravenes the protection offered to me under the consumer protection act. I also contacted Scan Disk International about this matter and I was informed that they do not operate here in South Africa, but had they been in SA they would have gladly replaced it. This begs the question about your company, do you sell grey products? Would I consider purchasing anything from you in the future, I seriously don't think so as what is the likelyhood of a product been repaired as per the manufacturer specifications?
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Replies (5)
Matrix Warehouse Computers's replyOfficial
06 Dec 2017, 15:39Good day Justin
Please note that we are attending to your complaint and will revert back as soon as possible.
Regards
The Matrix Team
Best regards,
Matrix Warehouse Computers's reply06 Dec 2017, 15:39
Official
Good day Justin
Please note that we are attending to your complaint and will revert back as soon as possible.
Regards
The Matrix Team
Best regards,
Matrix Warehouse Computers's replyOfficial
07 Dec 2017, 10:37Hi Justin
Sandisk is a very large brand in South Africa and available at all major retailers throughout the country. The information you received that they are not active in South Africa is false. The card was brought in by someone else and after testing it, it was found to be working 100% on multiple devices. We even showed the person that brought the card in that it was working fine. We would gladly assist with a warranty claim on a faulty item, but this is not the case instant as the card is working fine.
Regards
The Matrix Team
Best regards,
Matrix Warehouse Computers's reply07 Dec 2017, 10:37
Official
Hi Justin
Sandisk is a very large brand in South Africa and available at all major retailers throughout the country. The information you received that they are not active in South Africa is false. The card was brought in by someone else and after testing it, it was found to be working 100% on multiple devices. We even showed the person that brought the card in that it was working fine. We would gladly assist with a warranty claim on a faulty item, but this is not the case instant as the card is working fine.
Regards
The Matrix Team
Best regards,
's updateReviewer Update
07 Dec 2017, 10:42The card was brought in by myself. It was tested on multiple devices. The card is not working 100% it only allows for data to be read and you cannot write to the card. Your manager even tried to write to the card from his laptop but it would not.
's update07 Dec 2017, 10:42
Reviewer Update
The card was brought in by myself. It was tested on multiple devices. The card is not working 100% it only allows for data to be read and you cannot write to the card. Your manager even tried to write to the card from his laptop but it would not.
Matrix Warehouse Computers's replyOfficial
07 Dec 2017, 14:01Hi Justin
I just had a chat with the store and if you are still experiencing issues with the card then you are welcome to take it in and they will exchange it for a new one.
Regards
The Matrix Team
Best regards,
Matrix Warehouse Computers's reply07 Dec 2017, 14:01
Official
Hi Justin
I just had a chat with the store and if you are still experiencing issues with the card then you are welcome to take it in and they will exchange it for a new one.
Regards
The Matrix Team
Best regards,
's updateReviewer Update
07 Dec 2017, 15:51Thank you, the card has been replaced.
's update07 Dec 2017, 15:51
Reviewer Update
Thank you, the card has been replaced.