Extremely Poor Service

I bought a western digital 2TB external hard drive a few months ago from Matrix. It stopped functioning after a few months. I took it in as it was still under warranty. The technician booked it in and said that it would be sent to the supplier. I was told today (30/06/2015) that the warranty is void as the serial number is scratched on the HDD. Now the sticker which had the serial number sticks a bit when you rested it on a table. Thus the sticker wore over time due to wear and tear. Due to this little \loophole"";15/06/30 14:03;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;867497;820653;25;2;0;0;0;0;2;NULL;NULL;NULL;15/06/30 12:38;15/06/30 10:40;DAMAGING MY PARCEL;TCG***;;***;Not impressed with the outcome of my parcel that went to JHB.<br> <br> The company that received my computer informed me that the courier, being you, damaged my computer which was sent to them quite an amount.<br> <br> I still confirmed with the gent who collected that this is to be handled with care.<br> <br> Not a good look for you at all and will refrain from using your company.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;867628;795767;18;5;0;0;0;0;5;NULL;NULL;NULL;15/06/30 12:37;15/06/30 10:41;Fantastic , great service;152309;Hannelie Jacobs;***;<br> Thank you very much for all your help, you are so friendly. Sorry that I always ask for you specific but its because you understand my needs and really help me with my assistance.<br> <br> You are special and I hope your company knows how valuable you are;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;820272;765442;25;2;0;0;0;0;2;NULL;NULL;NULL;15/06/15 12:07;15/06/30 10:46;No delivery of mail;6,60E+12;Vanessa Reddy and Kelvin Dube;***;I sent an application for vacancy for the post of apprenticeship electrical at SAA technical for my daughter. The deadline for the application was 19/06/2015. According to SAA technical the hand delivery address is : SAA Technical, Technical Main Gate, behind Emperors Palace . This is the only details available ,Fastway Couriers refuses to deliver the application as I don't have a contact person. They are still in position of the application. Now the application is closed and this was a waited opportunity .<br> <br> A very disappointed client.<br> <br> Ted Reddy ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;440830;649;28;2;0;0;0;0;2;NULL;NULL;NULL;15/06/30 12:39;15/06/30 10:50;UNISA is un-contactable and non-responsive;8,00E+12;;***;I have completed my Bcom degree with Unisa in 2013 and wish to do an Honours degree at another institute. One of the requirements for admission for Honours is my copy of my academic record that needs to be obtained from Unisa.<br> <br> I have tried contacting Unisa for this for the past 3 weeks via telephone and email with no success. I did manage to get through to one of the telephone numbers on the site and the gentleman that answered acted as though he couldn't hear me;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;727886;844725;12;2;0;0;0;0;2;NULL;NULL;NULL;15/06/30 12:18;15/06/30 10:51;False accusation;5,61E+12;Charmaine Grobler;***;A few months ago I went for a procedure at Birchmed Medical Centre. Upon admission I was told to pay an additional amount of R2400 that the Medical Aid required. I duly paid the said amount and was under the impression that the matter was settled. After a month or so I received a statement from Birchmed stating that the acount has been settled by my medical aid and that I had R2372.31 credit with Birchmed and that I should take this up with my medical aid. After a long period of discussion with my medical aid they said that I must claim the amount back from Birchmed as they had the money in credit. Birchmed then paid me without any argument. Subsequently, for reasons unknown to me, my medical aid also paid R2400 into my account. Thus a double payment was made. Before I could respond to this matter, the lady from Birchmed sends me an e-mail accusing me of *****. I do not take this very lightly as I did not make this mistake and would have sorted the problem out as soon as I could find out who made the mistake. I will gladly pay back the said amount but demand an apology from this person. Again I must just mention that the mistake was not mine. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;867636;815570;14;2;0;0;0;0;2;NULL;NULL;NULL;15/06/30 0:00;15/06/30 10:52;i am fed ;6,31E+12;management the glen;***;today when i paid for parking instead of giving me my change they retained one rand who gives them the right to do this it is theft then you get told if you go down to edgars you can get your money back this is the last time i ever go there to shop ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;810530;885695;8;5;0;0;0;0;5;NULL;NULL;NULL;15/06/30 12:44;15/06/30 10:53;Update;;Martin;;This is an update to my previous comments regarding SA Damp & Coat, Martin has responded positively and we have come to an agreement about resolving the issue regarding the guarantee provided on the work done.<br> <br> Martin has committed to settling all issues within the next month.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;487182;697992;2;2;0;0;0;0;2;NULL;NULL;NULL;15/06/30 12:47;15/06/30 10:54;Ripping old people off;8,71E+13;Amanda Qinga;***;So 2 weeks back my parents bought PAINT from Build IT or so they thought. Only to find out Build IT sold them WATER PAINT but priced them for actual PAINT. Thanks to Build it my parents have no water resource as the Water tank has been contaminated with the Water paint from the Roof. Now they cant drink water from that tank anymore. This is rather disappointing as Build It is a trusted supplier and thanks to their incompetence my parents will have to rely on 1 water tank and we talking about a village with NO RUNNING WATER. This is UNACCEPTABLE Shame on YOU.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;866747;941;16;2;0;1;0;0;2;NULL;NULL;NULL;15/06/30 12:54;15/06/30 10:58;Shocked!!;8,80E+12;?;***;In 2012/2013 I had a virgin mobile account, the phone etc thus got ****** and reported the phone and cancelled the contract in store in Amanzimtoti. I have never used the number again. Recently I received sms's from MBD LCON saying I have been handed over and need to pay and I owe over R4000.00. I don;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;867639;886687;20;2;0;0;0;0;2;NULL;NULL;NULL;15/06/30 12:44;15/06/30 10:58;bad service;9,21E+12;;***;When we arrived we stood about 5 min to wait for a waiter to seat us, we had to go look for a waiter. After being seated finally, we immediately gave our order for food and drink. When the things arrived ( the only thing that was fast) my wife's order was wrong. We tried to signal a waiter and they just look past us. I had to fetch a waiter once again to get me the right order. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;547612;886754;6;2;0;0;0;0;2;NULL;NULL;NULL;15/06/30 12:58;15/06/30 11:00;Ultima Trades are selling JSE software;6,81E+12;Ultima Trades;***;Ultima Trades are selling JSE software and has a 6 months money back clause in there contract. After 6 months they are not returning your E-mails and if you phone them (4 times), they just take your details and don't come back to you. I can't reach them to stop a R275 pm debut order for sms'e . ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;867642;689331;14;2;0;0;0;0;2;NULL;NULL;NULL;15/06/30 12:52;15/06/30 11:01;NO SERVICE AT ALL;8,11E+12;NO MANAGER ON DUTIE AT THE TIME;***;went into Baby Boom on the 27/06/2015 asked for help and specials they have for cots and just got papers chucked at me over the counter and they walked away to help some other person. She was not helping anyone at the time I asked for help.<br> This is not the first time getting bad service from this branch. <br> <br> As to that I went to baby r us and spent over R3000 so you lost out.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;547612;867273;18;2;0;1;0;0;2;NULL;NULL;NULL;15/06/30 13:01;15/06/30 11:02;CT Capital Management are selling JSE software;6,81E+12;CT Capital Management;***;CT Capital Management are selling JSE software and has a 6 months money back clause in there contract. After 6 months they are not returning your E-mails and if you phone them (4 times), they just take your details and don't come back to you. I can't reach them to stop a R275 pm debut order for sms'e .;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;867643;886753;18;2;0;0;0;0;2;NULL;NULL;NULL;15/06/30 12:44;15/06/30 11:02;Do Not offer support to Ababeel Food Products!;;;***;This company has twice requested assistance and our company has twice now written off his balance owing due to non-payment. Complete lack of ethics. First amount was written off a few years ago and he then requests support and pretends to be a new customer to our consultant who is not at our offices all the time to know this clients history.<br> 6 months later his account is still not paid and even threat of handover was brushed aside.<br> Do not associate yourself with this customer/supplier. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;697834;717191;20;2;0;0;0;0;2;NULL;NULL;NULL;15/06/30 12:56;15/06/30 11:03;last time im ordering through you;9,01E+12;;***;I ordered ribs with chips from Steers ( R44.90 ) and and 2L red wine! The lady that I spoke on the phone with quoted R70.00 plus delivery charge of R20.00. When the driver gets here he shows the slip that says the wine is close to R100!No one called to let me know that the prices at Tops have gone up and with R30! I felt that that was really unfair that was the service I got and this was not the first time!!!I ended up not getting my wine...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;124142;23;1;2;0;1;0;0;2;NULL;NULL;NULL;15/06/30 13:02;15/06/30 11:07;***;7,90E+12;Accounts;***;I phoned these people to get my credit card statements for both standard bank & bluebean. The call centre logged a call stating I will have these statements by no later than 25 June. I logged this call on the 23rd of June after I sent numerous emails with the same request with no reply from STANDARD BANK!<br> <br> I Still have no statements and no-one contacted me. I logged another call on complaints website they just responded I must give time till 2nd of July.<br> <br> How much time do they need just to send 2 statements to client that wants to pay the account.<br> <br> Ridiculous and extremely unprofessional.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;849366;748353;4;5;0;0;0;0;5;NULL;NULL;NULL;15/04/24 12:59;15/06/30 11:08;REPLACEMENT OF PHONE ;7,81E+12;SONY ;***;I would like to take this opportunity and thank SONY for replacing my phone. We bought the new Xperia Z3, and within 24 days the device no longer worked. There is a long process to go thru, and various tests the phone needs to go thru, however SONY has agreed to replace the device.<br> <br> Thank you SONY, for the replacement, it is much appreciated.<br> <br> Thank you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;446794;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/06/30 12:15;15/06/30 11:10;Migration of ADSL from Telkom to Mweb;8,20E+12;Call Center;***;Hi Telkom, <br> <br> I hate using HP to get your attention, why can you not just call me back as promised or answer the several emails that I have sent to your \customer care\"" box. <br> <br> For the last 2 months I have been getting pathetically slow connection speeds on my 4mb ADSL line"