Extremely disappointing service, Matrix Cresta

I called Matrix Cresta (Johannesburg) to enquire about a Zeppelin RAM chip. The person I spoke to, Edward, said they had it in stock at R799. I directed him to the Matrix webpage where the same item is priced at R599.

He checked the website and agreed I would receive a 'discount'. He said he had stock. We agreed I'd come in with my PC so that it could be installed on-site and BIOS problems, if any, could be addressed, which he agreed to.

Once at the store with my PC he said he made an error, thinking I was referring to laptop RAM, even though I mentioned I would bring in my 'PC' and even though I referred him to the webpage where the item is described as PC RAM.

1. One wonders how Head Office website pricing differs from franchise store price. The customer now has to check both the website and the store price.

2. On the Matrix website no Zeppelin 8GB SO-DIMM (laptop) RAM is shown (one therefore assumes Matrix does not sell this product), so how could this mistake be made? The Matrix webpage shows only 2 types of Zeppelin RAM: the 8GB PC RAM and the 4GB laptop RAM.

3. The Matrix webpage for 8GB RAM chips shows the Zeppelin RAM chip placed first with a BIG picture of it. Desktop RAM is a notably different shape from laptop RAM.

4. On the Zeppelin 8GB-specific page it states in bold large print: PC Category: Desktop. So how can a PC/ laptop mistake like this be made?

One might ask if this is incompetence or malice; either way Matrix has lost a regular customer. If one wonders why brick & mortar stores are losing to online companies, in addition to lower prices it's avoiding bad service. With online stores the price does not include the time, cost and inconvenience Matrix put me through.