Extremely Disappointing from the Owner at Matrix Warehouse Alberton

I took my laptop in for the screen to be replaced. The tech had zero experience. Told me the screen will cost R4000.00 so I said okay go ahead strip the screen. He used a chisel to remove the bottom case which was not necessary as all these laptops are clips offs. Damaged the case. Then called to tell me that it will cost R4000.00 and maybe I should invest in buying a new laptop. I then asked him do you know how much my laptop is worth. He was silent, had no clue. It is sad to see Matrix Warehouse have such disrespect for peoples possessions not the first time I had my printer sent in and had to question whether it was mine when it was returned as there were scratch and dirt marks everywhere. They accepted that they damaged the case then gave me a ridiculous amount of over double the price to have the screen fixed. Apparently the new owner does not speak to customers as he is too busy according to the person who claims to be the manager. We have been using Matrix Alberton since they opened in Alberton in 2000 I think if not mistaken. New Owner you should get to know your customers as we most certainly will be taking our family business elsewhere. Oh maybe its wrong to say this as your staff could have just hidden this from you. Needless to say the service and employee people that do not know what they are dealing with on our hard earned expensive equipment is unacceptable.