1 reviews | Active since Nov 2016

19 Nov 2016, 10:19

Extremely Bad service and Bad Attitude

<p>Twice I have walked into Matrix Warehouse Springfield looking for an item. First it was a DVI-HDMI cable. I got told by a staff member that they did not have stock of what i was looking for. He did not bother to look if they had the stock he just outrifght said they dont have it. I then went to look for myself to see what cables they did have and the first cable i picked up was the cable i asked for. Second time was this week i came in looking for a laptop adapter and again was just told they dont have what im looking for. He did not even try show them to me or make a plan. This is the last time i will walk into a Matrix and everywhere i go and every person i see will be told how **** the store and service is as well as their attitude to customers.</p>

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Replies (1)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply21 Nov 2016, 11:34
Official

Good day Josh

We would like to apologize for any inconvenience caused with your visit to the store. This is definitely not how we do business and we value all our customers tremendously. Rest assured that all efforts will be made to arrange for more training to ensure we up our customer service levels at the store.

Regards

The Matrix Team