SN
Salochni N
1 reviews | Active since May 2022
21 Nov 2022, 20:13
Excessive assessment pricing
Unhappy about the service, I dropped off a laptop on the 9th November and was quoted a fee of R450 for assessment, apparently if we needed it urgently the fee is R750, so I opted for the R450. I didn't get any communication about further costs when I called the store a few days later I was told that the laptop motherboard is gone and they unable to repair. I went to collect the laptop on Saturday and was quoted R750, nowhere on the receipt does it state R450 neither R750 these prices were verbally communicated with me. The customer service is pathetic and I'm seeking help further assistance due to the excessive amounts charged for assessment.
Helpful (0)
Replies (4)0
Replies (4)Matrix Warehouse Computers's replyOfficial
09 Dec 2022, 09:00Hello Salochni,
Can you advise which store you visited so that we may investigate further.
Thank you
Can you advise which store you visited so that we may investigate further.
Thank you
Best regards,
Matrix Warehouse Computers's reply09 Dec 2022, 09:00
Official
Hello Salochni,
Can you advise which store you visited so that we may investigate further.
Thank you
Can you advise which store you visited so that we may investigate further.
Thank you
Best regards,
SN
Salochni N's updateReviewer Update
10 Dec 2022, 08:03Bluff store, furthermore they stripped the laptop without my consent,and was going to charge me a further 300r since we had 30 days to collect,I contacted the store as I was awaiting reply from this as I've also sent matrix an email. Imagine I could of paid around R950 just for an assessment without a report .I'm totally disappointed and I want to investigate as to why the laptop was stripped.
SN
Salochni N's update10 Dec 2022, 08:03
Reviewer Update
Bluff store, furthermore they stripped the laptop without my consent,and was going to charge me a further 300r since we had 30 days to collect,I contacted the store as I was awaiting reply from this as I've also sent matrix an email. Imagine I could of paid around R950 just for an assessment without a report .I'm totally disappointed and I want to investigate as to why the laptop was stripped.
SN
Salochni N's updateReviewer Update
10 Dec 2022, 08:04Even the invoice they gave upon drop off didn't make sense.
SN
Salochni N's update10 Dec 2022, 08:04
Reviewer Update
Even the invoice they gave upon drop off didn't make sense.
SN
Salochni N's updateReviewer Update
10 Dec 2022, 08:04I want to charge them for stripping the laptop without my consent
SN
Salochni N's update10 Dec 2022, 08:04
Reviewer Update
I want to charge them for stripping the laptop without my consent
