Dud Dell tablet
<p>I bought a Dell tablet from Matrix Mall of the South in October 2015. The tablet has given a lot of trouble and has been returned for repairs on at least 4 occasions. The tablet is back again for repair, I took it in on 3.9.2016, CRO ********** . I wrote an e-mail to Matrix and Dell complaining about the service. I have had some phone calls and e-mails but still no tablet. The representaative from Dell offered me a credit or replacement or refund but none of these has been forthcoming. I would like a refund as I don't beleive that the tablet will be fixed, they have had plenty of attempts without getting it right. </p>
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Matrix Warehouse Computers's replyOfficial
20 Sept 2016, 15:49Good day Sue
Dell's repair centre has ordered the faulty part from overseas and we are just awaiting for the arrival of the same. They have assured us that the tablet will be working 100% when it is returned to you. We will be in touch as soon as the unit has been repaired.
Regards
The Matrix Team
Best regards,
Matrix Warehouse Computers's reply20 Sept 2016, 15:49
Official
Good day Sue
Dell's repair centre has ordered the faulty part from overseas and we are just awaiting for the arrival of the same. They have assured us that the tablet will be working 100% when it is returned to you. We will be in touch as soon as the unit has been repaired.
Regards
The Matrix Team
Best regards,