1 reviews | Active since Oct 2016

09 Oct 2016, 11:01

Dont know how to install a CPU Cooler

<p> Bought a CPU cooler at the Dome took it to Matrix Warehouse in Meadowdale and ask them if they can install it. SPoke to a guy named Shaun and told me he can do it. It took about 15 minutes for him to figure out where everything goes and how to install it. After the CPU cooler was installed and he wanted to put on the PC it did not display he tried everything and nothing worked. I saw a few times how badly he handled the motherboard and the plier slipped a few times. We left it overnight and then a guy with the name CJ phoned us today and told us there is nothing they can do cause apparently the cpu damaged the motherboard cause it was overheating and we took a broken pc to them. They did not even check if the pc was working before they started and then want to blame us we took a faulty pc to them... We will seek legal rights and take it further</p>

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Replies (3)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply19 Oct 2016, 16:51
Official

Good day Willlem

As per the owner of the store they have committed to resolve your complaint amicably. Should you have any further issues then dont hesitate to ciontact us.

Regards

The Matrix Team

Matrix Warehouse Computers
Matrix Warehouse Computers's reply19 Oct 2016, 16:52
Official

Good day Willlem

As per the owner of the store they have committed to resolve your complaint amicably. Should you have any further issues then dont hesitate to ciontact us.

Regards

The Matrix Team

's update19 Oct 2016, 19:30
Reviewer Update

Thanks to Bradley and his team at Matrix warehouse edenvale that admitted it was their fault and fix my pc. Thank you to the owner that had integrity and the decency to correct everything. Bradley that is why you the IT manager and I applaud you for your service and dedication of solving the problem.