ID
Imran D

1 reviews | Active since Feb 2021

29 Jun 2022, 15:58

Don't buy the multi adapter extension from Matrix! They are FAULTY!

If I could give them 0 stars, I would. I bought 2 x 5 plug adapter extensions. The first one blew 2 weeks after I got it and I was not able to go to them so I had to buy one from a local supermarket which cost me half the price of the one from Matrix. Then, 3 weeks later, the second extension blew. I went into the store I bought it from, Cresta, to be told this does not cover warranty and there is nothing they can do about it. If one item blew I would not be writing this review but both items blew in less than 1.5 months after purchasing so there seems to be an issue or problem with the wiring. I was told that I must have over-plugged which is wrong. The one I purchased from the local supermarket has the same amount of plugs that was in the one from Matrix yet, this has lasted longer and it was half the price! Matrix needs to amend their policy on multiple items blowing in a short space of time or retract this product as it is clearly faulty.

NEVER WILL I EVER BUY ANYTHING FROM MATRIX! The manager at Cresta point blankly said under the T&C's, this does not cover under warranty. TWO ITEMS NOT ONE ITEM BLEW! Two of the same product! Something fishy is smelling... or in this case, something burning is smelling!

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