Dissatisfied with their service and approach

After a referral from another store, a loved one took my laptop there to get an SSD last year. Since then my laptop was never the same. It would switch off and freeze. Mind you it was just slow before it went in. I returned with it this year as the SSD was on warranty, more problems emerged, it would forever update and request that an operating system be installed. It would not boot. They couldn't fix that too. In the end I was told that they were not responsible if the laptop developed other issues after they fixed one, it's part of their indemnity clause. Part of me thinks it's sabotage as I refused to pay the techs off the record and opted to pay the full amount for the service. After many trips to and from Cresta I got tired and I took my laptop to another place and in less than 3 hours my laptop was fixed and is as good as new. I don't get why fixing it was such an issue. Either Matrix techs didn't know what they were doing, which shocked many or they were playing me. I bought a charger and a case for my external hard drive, the best I got was a R20 discount for my trouble. I would not recommend anyone to take their gadget to them. I'd also advise the owner to be accessible even if it's via email that only he can access, people will run your business down pushing self interest. Whatever the case, Matrix Warehouse is a no for me. I even tried reporting this to the main branch, if I may call it that and they refer you to their email, my issue was urgent.