1 reviews | Active since Mar 2013
Disgusting Terms and Conditions
I bought a WiFi booster. The unit did not work, this was proven in the shop, I brought it back within 7 days of purchase. Even though it was proven not to work and I had bought it brand new they said it has to go to the supplier and can take from 7 to 21 days to fix or be replaced.<br> <br> I bought it because I want to use it??? I went to Incredible connection who confirmed they would have just replaced the unit.<br> <br> Avoid Matrix at all costs as the terms and conditions are just ridiculous rather buy from an alternative who will take care of you if the product does not work.<br> <br> I don't see why after purchasing a unit that is brand new that I should now wait for a repair etc when it is clearly defective and agreed by the people in the shop. <br>
Thank you for your post.
We regret that we are not able to meet your expectations regarding your warranty. The unit was not swapped immediately as the staff that tested it could not confirm if there is surge damage or not. Surges void the warranty immediately on all electronic components and only the manufacturers authorised repair center is permitted to open the unit to determine this. We will gladly process for warranty claim once the testing has been completed and they have determined there is is indeed a factory fault. The other retailer cannot determine of they would swap it without physically testing the unit themselves. As soon as the testing by the manufacturer has been processed the store will contact you.
Best regards,
Thank you for your post.
We regret that we are not able to meet your expectations regarding your warranty. The unit was not swapped immediately as the staff that tested it could not confirm if there is surge damage or not. Surges void the warranty immediately on all electronic components and only the manufacturers authorised repair center is permitted to open the unit to determine this. We will gladly process for warranty claim once the testing has been completed and they have determined there is is indeed a factory fault. The other retailer cannot determine of they would swap it without physically testing the unit themselves. As soon as the testing by the manufacturer has been processed the store will contact you.
Best regards,