FG
Faye G

1 reviews | Active since Jun 2012

30 Jun 2016, 14:25

Disgusting Service

<p>Had the displeasure of dealing with Sean and another, can't remember his name. Went yesterday, (Wednesday) having trouble with my Outlook, was told to return with the software to load. Was told by Sean it would take 1 hours to fix.</p> <p>Arrived at the store 9:45 this morning (Thursday) with all the necessary stuff. Was once again told 1 hour. At 11am was called by Sean "we have to do stocktake, so we won't be finishing your computer" . I told him that they told me yesterday afternoon and this morning it would take 1 hours, as 1 hour had passed, I would be there to collect my computer at 12.</p> <p> </p> <p>When I arrived at 12, the other service agent, whose name I don't know, told me my computer was not done. When I asked why, I was told "stocktake is more important". </p> <p> </p> <p>Interesting service they have at this branch. I will never put foot there again.</p>

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Replies (1)
Matrix Warehouse Computers
Matrix Warehouse Computers's reply01 Jul 2016, 07:50
Official

Good day Faye

We apologize for any inconvenience caused, and like the manager mentioned we will repair the unit but need more time. You indicated to him that you will bring the unit in when you have time, alternatively you are welcome to take the unit to any of our other branches in the south and we will assist you gladly.

Regards

The Matrix Team

Best regards,